Shopping Guide for Overseas Customers

About SUPPLY TOKYO

SUPPLY TOKYO runs a store in the quiet back street of Shibuya.Located away from the busy fashion and culture from Tokyo.We carry products of selected local brands,and also independent brand and labels from overseas.

International Orders

The SUPPLY TOKYO online store supports overseas shopping outside of Japan. However, please understand the store is not a complete multilingual support.

The following settings are required for overseas shopping transactions, so please check it before using this site.

  • Language Preferences

    This site can be used in any country outside of Japan, but our language support is only available in English or Japanese.

  • Web Page Language Display

    The language conversion of the website is mainly English for the "cart page and member page" section, while the other displayed are mixed with Japanese.

    ※ The above language conversion will only be reflected if the language setting of your website browser is not in "Japanese".

    ※ Since the conversion is performed in Javascript, the conversion will not applied when javascript is turned off in the browser setting.

Shipment

All orders will be shipped via UPS or EMS.

※ We will choose the shipping company depending on the situation of delivery. Customers will not be able to choose the shipping company.

Please 7-10 days is the estimated time of arrival for all orders.

※ If you have any questions, please do not hesitate to contact us.

※ Due to the global spread of the new coronavirus infection, there may be significant delays in arrival or departure of some countries, and regions due to measures such as the suspension of the acceptance of international mail and reduction/cancellation of flights. In such cases, we regret to inform you that your order may be cancelled. Thank you for any understanding in advance.

Shipping costs

The shipping fee is a flat rate of ¥3,500.

※ If ordering large number of items or any other situations in which may require a large shipping fee, an additional estimate cost may be provided.

Payment options

PayPal Credit Card

For overseas shipments, we only accept payment by credit card through PayPal.

Cancellations and Returns

About Cancellation

Cancellations cannot be accepted once order is completed. Please make sure to check size, color, price, quantity, etc. before completing your order.

We do not accept returns or exchanges of products unless initial defects.

Once a product is received, please check it immediately to make sure the item is correct and not damaged. If the product received is incorrect, or damaged (defective) due to an accident, please contact us within 3 days.
If tags attached are removed from the product, returns will not be accepted.

※ Returns will not be accepted if the item is damaged or stained due to customer's reason.

Return shipping costs

If the item received is incorrect, defective, or damaged during shipping, the shipping cost will be covered by SUPPLY TOKYO.